Privacy Policy

1. Overview & Scope

This Privacy Policy applies to the website located at https://beautyandmusclepm.com, operated by Beauty & Muscle Property Management LLC (“Beauty & Muscle,” “we,” “us,” or “our”), a North Carolina limited liability company based in Wilmington, NC.

This policy describes our practices regarding the collection, use, and disclosure of information obtained through this website, our digital intake forms, and direct prospective client communications. By using this website or submitting an inquiry, you acknowledge the terms described herein.

2. Information We Collect

We only collect information that is relevant and necessary to provide accurate property management estimates, commercial cleaning scopes, and client communication. We collect two types of information:

3. How Information Is Collected & Processed

We collect information through the following mechanisms:

4. How We Use Your Information

We use information collected strictly for legitimate business and operational purposes, including:

• Providing Itemized Proposals: Evaluating your property type, square footage, turnover frequency, and custom janitorial requirements to calculate accurate, transparent service quotes.
• Direct Client Communication: Responding to questions, reviewing scope details, and scheduling initial on-site facility walkthroughs or intake calls.
• Service Coordination & Scheduling: Scheduling cleaning crews, post-construction walkthroughs, or same-day short-term rental turnovers across New Hanover, Pender, Brunswick, and Onslow counties.
• Website Security & Spam Prevention: Diagnosing server performance issues and blocking malicious automated bots using hidden honeypot validation fields.

5. Cookies, Tracking & Third-Party Services

We maintain a minimal tracking footprint:

6. Information Sharing & Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties. Disclosures are limited to:

• •Operational Service Providers: Trusted technical infrastructure vendors (such as our web host and Web3Forms email relay) who assist us in operating our website and delivering messages, provided they agree to keep this information confidential.
• •Legal Compliance & Asset Protection: When release is required by applicable North Carolina or federal law, court order, subpoena, or to enforce our service agreements and protect the property, safety, or legal rights of our company, clients, or the public.

7. Data Security & Retention

We implement industry-standard administrative and technical safeguards to protect your personal information:

• •HTTPS Encryption: All data transmitted between your browser and our server is secured using Transport Layer Security (TLS/HTTPS).
• •Retention Periods: We retain prospective inquiry details only for as long as necessary to fulfill the business purposes for which they were collected, prepare proposals, and satisfy commercial and legal record-keeping requirements.